What is Non emergency transportation?   

Non-emergency transportation takes care of the transfer of immobile people in wheelchairs and stretchers usually between healthcare facilties but also between any public or private setting.

​IS NON EMERGENCY TRANSPORTATION THE SAME AS PATIENT TRANSFER?

Non-emergency transportation is the same as patient transportation.

Who can use ONE Transportation?

Anyone can use ONE Transportation no matter the situation. 

what are your hours? 

We book our calls during our normal business hours (8am-midnight), but we transfer patients 24 hours, 7 days a week based on our availbility. 

How do I book a call?

Simply call our office at (519) 572-7315 or fill out a form. 

What patient information is needed to book a transfer?

To book a transfer, we need to know the patients weight to know what equpiment will be needed and how many attendants to send out.
We will also ask if the patient requires oxygen (can be provided during transfer). 
If there is a DNR present, we will honor it.

Are family members allowed to come in the vehicle with the patient?

Family members are allowed and encouraged to come along with the ride. Please let our office know ahead of the trip to ensure that there will be room. 

what is our wait time?

Being a local, small, family-owned company, our wait times are usually very small. We pride ourselves in the fact that we communicate with you throughout the entire experience. 

How much does a transfer cost?

We can assure you that we are the most affordable patient transfer company around. Transportation costs vary by patient and transport distance. MANY TRANSFERS ARE COVERED BY THE HOSPITAL. Look at pricing starting just over $100 for a one way trip in town. For accurate and honest pricing, call today at (519) 572-7315 

How do I pay for my trip?

We accept checks and credit card payments. Speak with our office for more information.

What happens if a patient has a medical emergency on-board?

If the patient has a medical emergency during the transport, we re-route to the nearest E.R and call emergency services for more guidance. Our drivers are prepared to change course immediately.

What are your driver Qualifications?

We ensure our drivers have a clean driving record and we host a vigorous background check.

IS ONE TRANSPORTATion LICENSED?

ONE Transportation is a fully licensed patient transfer company operating in Ontario.